While the internet is a fabulous place for ideas, brand building and getting closer to your consumers, it also has a reputation for being nasty place. With information available at just a click of a mouse, getting a review on a new brand is as simple as a Google search.But what if your potential user gets bad reviews from one irate customer you had two years ago? That old review can drastically reduce your chances of getting new customers and that is why, you need to spend time on your online reputation management too.
Building a business online requires hard work, dedication, delivery of good service. Over many years, a brand creates a positive name for itself in the market and Online reputation management helps brands maintain that reputation in both the online and offline spheres.
With Reputation Management you can keep a close eye on communication on specific key words associated with the brand. This helps us calculate potential risks to the brand’s reputation and also identify them when they arise, thus giving you better control of your situation. Instead of reacting to a particular scenario, you will be pro-actively seeking its resolution.
Imagine a scenario, where a customer buys your product, does not like it and criticizes it online in his social circle. Usually, this criticism goes unnoticed by you but reaches his or her friends who become averse to your products. At times, he can also find another irate customer who then spreads the unhappiness about your brand further. Instead, if you are able to reach out to the customer at the first instance and work towards resolution of the complaint, then he is more than likely to send out good comments about your customer service and your brand, thereby spreading your positive reputation in the market. This is the power of reputation management.
Big brands have faced backlashes in the market because of bad reviews from an influential miffed customer. In such situations, internet users have a reputation of spiralling out of control and boycotting products without even knowing the whole story. It can take a brand many months or even years to restore the faith in the customers. Not to mention, hundreds and thousands of dollars spent on additionally advertising that could have been used to develop new products for your customers.
This is where reputation management is extremely important. Not only does it allow you to track and control any potential damage that can ensue on your reputation, it also helps brands gain from any adverse event and converts it into an opportunity for the future.
Reputation Management Service
|50 Reviews||100 Reviews|
| Monitor & Respond To 50 Of Your Online Reviews
Full Submission Report
| Monitor & Respond To 100 Of Your Online Reviews
Full Submission Report
|USD 59||USD 99|